Bark N Town Pet Resort and Day Spa located in Ingleside, IL (Between Fox Lake & Volo) is looking for an Operations Manager to oversee the existing operations as well as assist with implementing our vision for growth.  This full-time position offers Health Insurance, Paid Time Off, Fair Work / Life Balance, and more.  While there is a base schedule, your hours will vary based upon projects and staff availability. Weekend and Holiday availability is a must.  Apply via our website: www.BarkNTown.com/job-openings/

The ideal candidate for this position

• Passionate about supporting and improving the lives of dogs and enriching the relationship they have with their owners
• Uses active listening to catch little details in conversations
• Comfortable coaching staff in the moment by providing feedback on good performance as well as areas for improvement
• Capable of prioritizing and tracking multiple tasks at one time
• Follows through on projects to ensure completion and implementation
• Exceptional customer service skills
• Comfortable and proficient in basic computer skills
• Embraces learning, change, and growth
• Uses critical thinking to problem solve and come up with solutions
• Approaches life with a positive attitude and gratitude

Who we are

Bark N Town is a family run business with a passion for providing exceptional care for the pets entrusted to our care.  We believe each dog is unique and we take the time to get to know each guest.  We focus on quality over quantity.  We believe collaboration and positivity create a warm and welcoming work environment which allows team members to grow and learn together.  Our purpose, values, and vision are what drives our decisions and daily operations.

Responsibilities:

• Oversee daily operations of facility
• Staff scheduling and manage labor costs
• Assist in training new staff and ongoing staff training
• Regularly providing feedback and correction as needed to staff
• Assist in the interviewing and hiring process
• Recognize and acknowledge positive performance through our “Shoutouts” board
• Ensure procedures are being followed and assist in implementing changes as needed
• Perform Guest Service Specialist role at least 1 shift per week and Pet Care Specialist role as needed; see Assistant Manager/Customer Service Specialist and Pet Care Specialist Job Descriptions for more details
• Provide weekly progress updates on general operations and status of projects
• Maintain and order supplies
• Maintain and drive the company culture
• Participate in professional development opportunities
• Various other duties as assigned from time to time

Qualifications:

• Minimum of 3 years’ experience supervising a staff of at least 5 people.
• Experience in a service based, hospitality, or retail industry with a minimum of 5 years customer service experience.
• Excellent at follow up and managing multiple tasks at once.
• Exceptional communications skills, both verbally and written.
• Ability to lift 50 pounds
• Ability to control the movements of animals from 3 pounds to 250 pounds
• Basic computer skills required
• Ability to perform minor repairs to equipment and facility preferred

Salary & Benefits:

• $18.00 - $23.00 per hour
• 30-40 hours per week; occasional overtime may be required
• Health Insurance (50% paid by employer)
• Paid Time Off
• Access to State Run Retirement Savings Plan
• 10 free nights pet lodging per year
• Discounted Day Care & Bathing Services
• Fair work / life balance
• Flexible schedule as long as business is covered
• Professional development training

Do you LOVE providing exceptional customer experiences and LOVE interacting with pets? Bark ‘N’ Town is looking for an organized outgoing person to join our team as an Assistant Manager / Customer Service Specialist. You will be responsible for supervising our Pet Care Specialists and overseeing the shift.  You also will be working directly with our customers and their pets at the front desk; answering phones, checking in / out guests, and more.

This is a part time position scheduled between 25-35 hours a week. To succeed in this position, team work and a hands-on attitude are a must. Past customer service or sales experience is preferred but a love for animals and 3 years general work experience is a must!

Our ideal candidate is passionate about pet care and knows-- or is willing to learn-- pet behavior. In this fast-paced position the ability to prioritize and switch between multiple tasks, problem solve, and communicate clearly are critical.  While the majority of your duties are more office based, approximately 25% of your day is directly interacting with pets of all shapes and sizes.

Responsibilities and Duties

Some of the responsibilities you will have in this position:

• Greeting our clients in a warm and friendly manner; you are the first impression of our company
• Checking in and out pet guests
• Answering phones and providing a warm and inviting experience
• Working with Clients to book customized stays that reflect their pets’ unique personality and lifestyle
• Providing facility tours
• Guiding clients through and promoting our unique services
• Overseeing the Pet Care Specialists and assisting in daily pet activities as needed
• Assist in feeding and administration of medications
• Assisting in general housekeeping procedures
• And other duties as assigned

Skills Used on the Job

Some of the skills you should have to be successful are:

• Basic computer skills
• The ability to control the movements of pets of all sizes; from 2 to 200 lbs
• The ability to set priorities and juggle multiple tasks
• Active listening and clear concise communication skills
• Critical thinking and the ability to problem solve

In general, you have a set schedule of 2 morning shifts and 2 afternoon shifts Monday – Friday and 1 weekend day. Schedules do vary based upon time of year, time off requests, and holiday weeks. Holiday hours are shared between all Assistant Managers regardless of normal day off.

Monday thru Friday:
Morning shifts start at 7:15 am and end between 12:30 – 2:00 pm
Afternoon shifts start between 1:30 - 3:30 pm and go until 7:30 pm or done which can be as late as 8:30 – 9:00 pm (based upon time of year)

Saturday or Sunday:
Morning shifts start at 7:15 am and end between 12:30 – 2:00 pm
Afternoon shifts start between 4:00 - 5:30 pm and go until 7:30 pm or done which can be as late as 8:30 – 9:00 pm (based upon time of year)

Bark 'N' Town is a multi-award-winning pet resort and day spa and a recognized leader in the pet care industry! We've won ELEVEN Daily Herald's Top Pick awards and FIVE Best of the Best awards. We've also received the Wauconda Area Chamber of Commerce’s Outstanding Business award and the Pet Care Services Association's International Award of Excellence!

Want to join our team that provides exceptional and award-winning pet care services?

Job Type:

• Part Time

Salary:

• $16.00 - $18.00 per hour + tips

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Ingleside, IL 60041: Reliably commute or planning to relocate before starting work (Required)

Experience:

• General Work Experience: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location:

• In Person

The Pet Care Specialist position interacts directly with the pets in our care.  Our furry guest’s health, happiness, and well-being are of the utmost importance in this position.

Some of this positions responsibilities include:

• Cleaning the pets’ rooms
• Preparing and serving meals to the pets in our care
• Excersizing the pets in our care on play times and other activities
• Close monitering of our guests’ health and well-being

Skills:

• The ability to control the movements of pets of all sizes
• You must also be able to be able to present a positive, happy and caring attitude at all times

Qualifications:

• Past experience working with dogs is not a requirement but a love for animals is a must!
• Detail oriented

Shifts are a variety of morning and afternoon shifts.  Does require weekends & holidays
Morning shifts start at 7:30 am and go until 12:00 pm or done which can be as late as 1:30 – 2:00 pm
Afternoon shifts start between 4:30 & 5:30 pm and go until 7:30 pm or done which can be as late as 8:30 – 9:00 pm

Job Type:

• Part Time

Salary:

• $15.00 - $17.00 per hour + tips

Experience level:

• None

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekend availability
• Holiday Availability

Ability to commute/relocate:

• Ingleside, IL 60041: Reliably commute or planning to relocate before starting work (Required)

Experience:

• None

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location:

• In Person